Resource Planning Manager, Director and Analyst Recruitment, Advice, Jobs & Positions.
Welcome to Resource Planning Manager Jobs.
Douglas Jackson are a specialist recruitment consultancy and executive search firm within the Resource Planning, Call Centre and Contact Centre recruitment market. Visit us directly at www.douglas-jackson.com
We manage and recruit Director, Head of, Manager and Analyst level job opportunities, for positions across Resource Planning, Operational Planning, Workforce Planning, Workforce Management, Forecasting, Scheduling, Service Delivery, Real-Time, Intra-Day and Management Information (MI).
Resource Planning plays a fundamental part in the fast paced and ever changing contact centre and call centre industry. The ability to source and secure both technically proficient and commercially focussed resource planning, workforce management, forecasting, scheduling, real-time and operational planning talent, can be key to securing profitability, business and strategic success, whilst optimising your contact centre performance. We offer a professional, personal and honest service, working as a truly consultative partner, with a strong and ever expanding network of contacts across this field.
As sponsors of the Professional Planning Forum, our consultants are able to keep abreast of the challenges, initiatives and key topics facing the industry, whilst allowing us regular contact with the key individuals within the Resource Planning and Contact Centre sector.
We network with and source talent from Director to Analyst level, across technology platforms including but not limited to: Openwave, IEX Totalview, Blue Pumpkin, Teleopti, Aspect, QMAX, GMT and Genesys.
We can provide industry benchmarking, salary surveys, advice and guidance across the Contact Centre Resource Planning market place.
Douglas Jackson are an independent, specialist recruitment consultancy and search firm, employing experienced and successful consultants to work exclusively within the executive and skilled contact centre, call centre and customer services market.
We will deliver a tailored and truly consultative approach to both our clients and candidates. We identify, attract and recruit, Directors, Heads of Department and Managers, for contact centre and call centre operations.
Please Contact us:
To register a vacancy or speak with us about any potential resource planning requirement.
To register your interest in potential resource planning jobs or career opportunities, whether you are actively looking or would just be interested to know when that next role comes along.
If you are a vendor or WFM supplier and would like to feature on this site, network with our community or post regular news items and information.
If you would like any news, advice or information regarding Call Centre Resource Planning.
Contact us on: 0845 6209720
Email: mail@douglas-jackson.com
For more information about us and the latest Resource Planning jobs go to: www.douglas-jackson.com
Positions recruited for include but are not limited too:
Director of Planning, Director of Planning & Strategy, Director of Service Delivery, Head of Operational Performance, Head of Operational Planning, Head of Resource Planning, Head of Business Intelligence, Head of Management Information, Head of Service Delivery, Head of Resource, Resource Planning Manager, Planning & Forecasting Manager, Service Delivery Manager, Scheduling Manager, Workforce Manager, Real-Time Manager, MI Manager, Resource Planning Analyst, Scheduling Analyst, Forecasting Analyst, MI Analyst.
The Resource Planning Community/WFM Vendors
The Professional Planning Forum is the independent industry body set up to promote best practice and professionalism in contact centre planning. Our members benefit from our benchmark research, training, accreditation and bespoke support and coaching. Our aim is to help centres develop the confident skilled analysts and managers that are key to contact centre improvement. www.planningforum.co.uk
Interested in improved employee satisfaction, reduced attrition and/or sick leave and at the same time increase operational efficiency?
WFM is the process by which you ensure, that you in your contact centre or customer service, have the right person with the right skills in the right place at the right time. Teleopti CCC is an award winning Workforce Management (WFM) solution that includes tools that manage, involve and improve workforce management in today's contact centres. The base package offers the key elements that you need to plan and improve your contact centre. This includes forecasting, agent management, automatic scheduling and reporting. Teleopti CCC is cost saving, as it leads to greater involvement, fewer sick days, and lower staff turnover. www.teleopti.com
GMT Corp. is a leading provider of workforce management and performance optimisation solutions enabling companies to improve customer service and sales while decreasing labour expenses. Deployed in contact centres, branch offices or back office departments, GMT’s products combine precision forecasting and intelligent scheduling with powerful analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimisation solution; GMT On-Demand™, its SaaS workforce optimisation solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT’s solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water. The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
PIPKINS – Workforce Management Systems
For twenty five years Pipkins has been dedicated to providing workforce management solutions. The key features of Pipkins’ strategy are to offer the most accurate and flexible WFM system available along with the highest quality support. Pipkins systems are highly scalable and appropriate to organisations of all sizes – from fifty to many thousands of agents. www.pipkins.com
Software modules include…
- Forecasting and scheduling in multi-skilled, multi-media environments – single or multi site, even homeworking
- Real-time Adherence
- Browser based self-service for agents including vacation planning
- Real-time messaging, notifications and alerts.
- Hosted options.
This linkedin group managed by Douglas Jackson, is designed for the professional Resource Planning & Management Information community across the call centre, contact centre and customer service industry. This group is open for general industry information, networking, discussions, links, tips and opportunities, relating to Resource Planning, Performance, Operational Support, Service Delivery, Dialler and MI, for Director, Head of, Manager and Analyst level professionals within Resource Planning and MI.http://www.linkedin.com/e/gis/826737